TERMS AND CONDITIONS

SCOPE OF OUR SERVICE

Our system displays all the information about the services offered but not their availability. When a reservation is made, you will immediately receive an automatic notification with a copy of the registered data. Within 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, depending on the availability of the requested service. Passengers are responsible for providing their email and contact phone numbers correctly. If passengers do not receive the confirmation email within the specified period, they must contact Pacha Inca Tours.

Pacha Inca Tours acts as an intermediary between the companies providing tourist services and the passengers. To facilitate the booking process for tourist services, we have commercial agreements with various tour operators who are responsible for providing the reserved services through Pacha Inca Tours on behalf of the customer.

PRICES OF PROGRAMS AND SERVICES

All rates are expressed in US dollars and Peruvian soles. The 18% IGV tax applicable to Peruvians and foreign residents in Peru (exempt for foreigners) is not included.

The published rates are not valid for holidays, public holidays, or long weekends unless explicitly stated.

Rates for groups larger than 10 people are subject to discounts; it is recommended to consult with our reservation department at pachaincatours@gmail.com.

All transportation rates are subject to changes and space availability to be confirmed on the day the reservation is made. This available rate will be sent via email by one of our advisors.

The confirmation of the requested reservation will be informed through a booking message for each contracted tourist service.

RESERVATIONS FOR TOUR PACKAGES

Confirmation of services will proceed after receiving your online reservation request and a deposit or full payment within the established periods.

The passenger will be contacted by the Tour Operator at the destination, who must identify themselves with their passport or identity document and begin the provision of tourist services. Pacha Inca Tours will provide the customer with the operator's and guide's information before the start of any contracted tourist activity.

It is the passenger's responsibility to indicate their arrival and departure details well in advance.

If the passenger requires pick-up from a specific location other than the one published in the itinerary, they must coordinate it in advance with Pacha Inca Tours to check for any additional charges.

If the passenger purchases a tour package with transportation, they must arrive in advance at the indicated check-in time at the bus terminal or airport to collect their boarding pass and check-in. The company is not responsible if the passenger loses the ticket due to reasons beyond the company's control, such as delays, queues, failure to check-in, or others.

All ticket reservations are personal, non-transferable, non-endorsable, and non-refundable. They are also subject to the cancellation policies of the transport company.

All tours are subject to weather conditions; in case of interference with the contracted tourist service, the conditions of each service will apply (no refunds are provided in any case).

After the customer has received their confirmation by email or any other means of communication, they have a period of no more than 48 hours after receiving it to make any observations. If the customer has not made any observations during this period or has already started enjoying the contracted services, the company assumes conformity on their part.

It is the customer's responsibility to pay the down payment or the balances of the contracted service within the deadlines established by Pacha Inca Tours. Failure to comply will result in the company reserving the right to cancel the reservation without refunds.

Cancellation, Rescheduling, and Refunds Policies

For any cancellation by the customer, within 30 days or less from the start date of the contracted service, there will be a 100% penalty.

Failure to show up on the day and at the indicated time for the provision of the contracted service has a 100% penalty.

For any cancellation by the customer, between 50 and 45 days from the start date of the contracted service, there will be a 50% penalty of the program value plus US$ 25 in administrative fees per passenger.

For any cancellation by the customer, between 45 and 35 days from the start date of the contracted service, there will be a penalty of US$ 25 in administrative fees per passenger.

For any rescheduling by the customer, within 45 days or less from the start date of the contracted service, the request will be accepted provided that the customer has no pending balances to pay, the involved third-party provider allows it, and there is no tariff difference for the new rescheduled date.

Refunds will only be effective when requested by the customer more than 50 days from the start date of the contracted service or when the company is unable to provide the contracted service. In the latter case, the company will not pay more than 100% of the amount paid by the customer. Refunds will be processed within a period of no less than 30 business days and no more than 120 business days, excluding transaction costs if applicable.

For any of the above cases (cancellation, rescheduling, and refunds), if a contracted service is operated by a third party and their penalties are higher than those indicated in this document, the third-party operator's policies will apply.

In case the passenger decides not to finish receiving any contracted service, the difference will not be refunded.

Documentation

Passengers must carry a valid passport or travel document according to their nationality, as required by Peruvian law.

Passengers who contract our services as non-domiciled foreigners in Peru must send a copy of their immigration stamp with the entry date into the country, which must not exceed the number of days required by the current regulations for the exemption of IGV payment. Otherwise, they must pay the IGV tax on the total value of the contracted service.

Family groups containing children must carry their passport or ID. If traveling with only one of the parents or a guardian, they must present a notarized permission letter from the parents. If payment has been made and this documentation is not presented, the service will not be provided, and a 100% penalty will apply.

Responsibility and Obligation

The obligation for services not provided due to negligence by Pacha Inca Tours or our staff will be limited to the actual cost of the omitted services and excludes all consequential or indirect costs.

In the event of such a situation, Pacha Inca Tours will make its best efforts to provide alternative arrangements of equal or lower value, subject to availability.

Pacha Inca Tours acts as an intermediary for tourist service providers, and as such, it has no obligation or responsibility for any loss, damage, or injury sustained in relation to the services and accommodations provided by railways, land transportation companies, local tour companies, tour operators, steamship companies, airlines, adventure sports, hotels, and accommodation providers. All these services operate under the laws of the country, subject to the regulations provided by the relevant authorities.

Pacha Inca Tours will provide the passenger with all e-tickets and/or reservation confirmations through the email provided by the passenger in the reservation form.

The services provided through this system are intangible; therefore, if passengers, for any reason, do not take the services on the scheduled date and time, they assume responsibility for the total expenses incurred.

Payment Methods

The company accepts Visa, MasterCard, American Express, and Diners Club credit, debit, and prepaid cards.

The company accepts cash deposits in Peruvian bank accounts and Western Union or MoneyGram agents for cash payments.

For cash payments from abroad through banks or remittance agents, the

 customer assumes the transaction cost.

If the customer pays by card and in a currency other than the one quoted, they will assume the differences due to the exchange rate applied by their bank.

For cash payments, bank transfers, and/or deposits in a currency other than the one quoted, the customer accepts Pacha Inca Tours' exchange rate.

If the customer makes a card payment, Pacha Inca Tours reserves the right to request a copy or photo of the card used for payment, showing only the following information: first four digits, last four digits, and the cardholder's name. Additionally, the passport or ID of the cardholder must be provided to prevent fraudulent transactions. If the cardholder will not be part of the travel group, they must send a signed letter by email authorizing the charge to their card.